A service advisor at Bristol Street Motors Renault Derby has won a prestigious national award for her dedication to excellent customer service.
Collette Wood was presented with a Vertu Masters Award by larger than life actor Brian Blessed. She won the Service Advisor Customer Satisfaction Index (CSI) Champion Award, which recognises the Group’s top performing colleague in relation to customer service and experience. Vertu Motors employs more than 300 service advisors across its 125 outlets.
Vertu Motors inducted 27 new members into its Masters Club, which recognises colleagues from the Group’s 125 dealerships who have excelled in their role and delivered outstanding levels of performance.
The winners were chosen from nominations made by their colleagues and 2019 saw a record number submitted.
General Manager Tom Garratt said: “Bristol Street Motors Renault Derby is now the number one site for customer service in the whole of the UK. Collette has been a huge part of this, and the results achieved by the dealership over the last six months could not have been delivered without her massive contribution.
“She is a worthy winner of the award.”
The award ceremony, held at the Queen’s Hotel in Leeds, featured colleagues from every area of the business, including drivers, valeters, apprentices, sales executives and administration colleagues praised for their performance.
The glitzy event featured Strictly star Anton du Beke tripping the light fantastic with Erin Boag and music from Killer Queen, the leading tribute act for Freddie Mercury’s iconic group.
"Bristol Street Motors Renault Derby is now the number one site for customer service in the whole of the UK. "
General Manager Tom Garratt
DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.