Entirely Midlands

BIRMINGHAM PROPERTY NEWS


HomeServe joins leading UK customer service body


HomeServes soaring Customer service levels prompt closer industry ties with the Institute of Customer Service, the UKs independent, professional membership body for customer service



HomeServe joins leading UK customer service body

Walsall-based HomeServe is joining forces with the Institute of Customer Service (the Institute), the UK’s leading independent body for customer service, in a bid to help drive greater customer standards across the services industry.

Earlier this year, HomeServe was recognised in the UK Customer Satisfaction Index, a bi-annual report on customer satisfaction published by the Institute, as the most improved company in the UK for customer satisfaction in the services sector. 

As new organisational members of the body, HomeServe has pledged to work closely with the Institute to monitor its own progress and continue to identify new ways to drive up service standards, and to collaborate to drive better performance right across the services industry.

“Our focus is on making our Customers’ lives easier, so we’re keen to continue to improve how we do that”, said HomeServe’s Chief Executive Officer Martin Bennett. “We’ve had a lot of success in terms of improving our Customer services standards and we’re happy to share our story, but we’re also keen to listen to independent feedback and to share best practice from others in the industry.”

Membership of the Institute will enable HomeServe to benchmark itself against competitors through independent cross-sector assessments, source new independent Customer satisfaction measures, access development programmes and professional training course and accreditations, as well as host and participate in a range of national and regional events focused on customer service excellence.

“Our People have been instrumental in helping us transform the services we offer our Customers and they’ll play a key role in helping us continue that journey”, added Martin. “This partnership is as much an investment in them as it is for our company.”

The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it helps its members improve their customers’ experience and their own business performance.

In terms of recognition for the company, 2016 has started well for HomeServe. Moneynet named it Best Home Emergency Cover Provider for the second year running and Bloomberg rated HomeServe as the Best Employer in Business Services in the UK following an independent employee survey.






DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.





Get The Entirely Weekly Brief In Your Inbox



RECOMMENDED FOR YOU ON ENTIRELY PROPERTY

















































Get The Entirely Weekly Brief In Your Inbox